Privacy Policy

1. Overview & Commitment

At Shrishti Enterprises ("we", "our", or "us"), accessible via https://www.shrishtisafetysolutions.com, protecting the privacy and personal data of our customers across Bangalore, Karnataka, India is a top priority.

This Privacy Policy outlines how we collect, handle, use, and protect your information when you browse our website, submit an enquiry, request a quotation, schedule an on-site measurement, or hire us for balcony safety net, invisible grill, bird net, or related installation services.

2. Information We Collect

To provide accurate site assessments, custom price estimates, and professional installation services, we may collect the following types of personal information:

• Contact Information: Your name, phone number, WhatsApp number, and email address.
• Location & Service Details: Installation address, landmark, apartment or flat details, city (Bangalore), balcony/window dimensions, and specific safety net requirements.
• Enquiry Details: Information provided in website forms, WhatsApp messages, direct phone conversations, or email correspondence regarding your requested service.
• Technical & Website Usage Data: Basic technical information automatically recorded when visiting our website, such as IP address, browser type, device category, and pages visited.

3. How We Collect Information

We collect information directly from you through the following channels:

• Form submissions on our website (such as quote or callback request forms).
• Direct WhatsApp messages sent via our WhatsApp click-to-chat integration.
• Incoming phone calls to our customer service line.
• Email enquiries sent to our business email address.
• In-person interactions during free site inspection and measurement visits conducted by our team in Bangalore.

4. How We Use Your Information

We use the collected information strictly for legitimate operational purposes related to safety net services, including:

• Responding to your inquiries and clarifying service specifications.
• Providing transparent, custom price quotes and cost estimates.
• Arranging on-site measurement visits and site inspections.
• Scheduling and completing safety net or invisible grill installations at your premises.
• Providing customer support, answering follow-up queries, and managing service warranty requests.
• Communicating important updates regarding your scheduled appointment or service order.
• Improving our website performance, layout, and user experience.

5. Data Sharing & Protection — No Sale of Personal Data

Your information is accessible only to authorized internal staff and installation technicians who require it to perform site visits and carry out requested installations. Information may be shared only under the following limited circumstances:

• Necessary Service Delivery: Sharing essential installation details (address and contact number) with assigned installation technicians carrying out your service in Bangalore.
• Legal Obligations: When disclosure is strictly required by applicable Indian law, court order, or government regulation.

6. Data Security Measures

We employ reasonable technical and organizational security measures to keep your personal data safe from unauthorized access, accidental loss, alteration, or misuse. Our website utilizes secure HTTPS encryption to protect data transmitted between your browser and our servers. Access to customer contact records is restricted to personnel on a need-to-know basis.

7. Cookies & Website Analytics

Our website uses basic cookies to support smooth navigation, remember user preferences, and collect aggregated, non-personally identifiable website usage data.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may impact certain interactive features on our website.

8. Third-Party Services Installed on Our Website

We only integrate third-party tools essential for customer communication, ad performance measurement, and service map rendering. Currently, the third-party services installed on our website include:

• Google Ads & Conversion Tracking: Used to measure advertising effectiveness and record phone call/enquiry conversions generated from Google Search ads.
• WhatsApp Click-to-Chat: Enables customers to initiate direct WhatsApp chat conversations with our team for quick service queries.
• Google Maps Embed: Displays interactive map views showing our service coverage across Bangalore.

Note: We do not integrate uninstalled third-party tracking pixels, cross-site advertising networks, or unauthorized user data aggregators.

9. Your Rights & Data Correction / Deletion Requests

You have full control over your personal data. You have the right to:

• Request details of the personal information we hold about you.
• Request correction or updating of any inaccurate or incomplete personal details.
• Request the deletion or removal of your contact details from our active operational records, subject to legal or record-keeping requirements.

To submit a request for access, correction, or deletion of your information, please contact us using the contact methods listed below. We respond to all valid privacy requests in a timely manner.

10. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time to reflect changes in our service operations, technical standards, or legal requirements. Any updates will be published directly on this page with a revised "Last Updated" date at the top of the policy. We encourage periodic review of this page.

11. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please feel free to reach out to us: